If the users report intermittent connectivity and poor performance, carry out the following steps.
The basic tool is right in the laptop (as we can see in the following screenshot), where you have the first indication for:
- The signal strength, which is also referred to as Received Signal Strength Indicator (RSSI)
- The access point ID, that is, the Service Set Identification (SSID)
- The security protocol used
- Radio type (802.11n, as shown in the screenshot)
Figure 9.7: Wi-Fi network and details in a PC
Once you have confirmed that the proper Wi-Fi network is available at the user's location, use dedicated ...
