NLP: The Essential Handbook for Business

Table of contents

1. Cover Page
2. Title Page
3. Copyright Page
4. Acknowledgments
5. Contents
6. Foreword
7. Introduction
   1. How NLP: The Essential Handbook for Business is structured
   2. Practical tips when reading this book
   3. A quick word on ethics and best practice
8. Part I: The Foundations
   1. 1: What Is NLP and How Can It Help You?
      1. Challenges in the workplace
      2. What is NLP?
      3. The benefits of NLP
      4. Caveats
   2. 2: Communication at Work
      1. Overview of communication at work
      2. The three main filters
      3. Using these three filters at work
      4. What influences how we filter?
      5. “Conscious thinking” versus “automatic pilot”
      6. Final thoughts
   3. 3: Attitudes That Count
      1. Setting the scene
      2. NLP Presuppositions
      3. Being “At Cause”
      4. The Principles for Success in business
   4. 4: Achieving Your Goals
      1. Why set goals?
      2. A sports approach to achieve business goals
      3. NLP approaches to goal setting
      4. Goal setting for individuals
      5. Goal setting for groups and organizations
9. Part II: Verbal and Non-Verbal Communication
   1. 5: Building Relationships at Work
      1. Sensory acuity
      2. Rapport
   2. 6: Communicating in Everyone’s Language
      1. Why is this so useful?
      2. How we gather and process information
      3. Preferred representational systems
      4. Using representational systems at work
      5. Sensory-based language
   3. 7: The Power of Language
      1. Why are we covering language?
      2. The Hierarchy of Ideas
      3. Implied meanings within language
      4. Small words with big meanings
      5. Abstract language
      6. Power questions
      7. Stories, analogies, and metaphors
10. Part III: Some Specific NLP Techniques
    1. 8: Organizational and Personal Alignment
       1. Why is this model so useful?
       2. The Neurological Levels model
       3. Some key principles about the Neurological Levels model
       4. Using the Neurological Levels model to gain alignment
    2. 9: Managing Your Thoughts
       1. Why is this so useful?
       2. Using submodalities
    3. 10: The Right State
       1. Why is anchoring so useful?
       2. An overview of anchoring
       3. How to create an anchor for yourself
       4. Anchoring other people at work
       5. Applications of anchoring at work
    4. 11: Seeing Other Perspectives
       1. In which situations is “perceptual positions” useful?
       2. Key concepts
       3. The perceptual-positions process
       4. Applications for individual use
       5. Applications for wider use
    5. 12: Changing the Meaning of Events
       1. In which situations is reframing useful?
       2. Key concepts
       3. The two main types of reframing
       4. Practical tips for reframing
       5. Handling objections
       6. Applications for individual use
       7. Applications for wider use
    6. 13: Changing Beliefs
       1. Why is belief change so useful?
       2. Key concepts
       3. Changing beliefs conversationally
       4. Applications for individual use
       5. Applications for wider use
11. Part IV: Understanding, Influencing, and Motivating People at Work
    1. 14: Values
       1. Why is a knowledge of values so important?
       2. Key concepts
       3. Working with values
       4. Delving deeper: Criteria equivalents
       5. Applications for individual use
       6. Applications within organizations
    2. 15: Meta Programs
       1. Why are meta programs so useful?
       2. Key concepts and background
       3. The meta programs and how to use them
       4. How to get the most from this chapter
       5. Applications for individual use
       6. Applications within organizations
12. Part V: Replicating Excellence With NLP
    1. 16: Modeling
       1. Why is modeling so useful at work?
       2. Key concepts and background
       3. An overview of the modeling process
       4. Some considerations when modeling
       5. Strategies
       6. Applications of decision strategies at work
13. Part VI: Applying NLP at Work
    1. 17: Applications of NLP
       1. The foundations
       2. Overview of the 16 activities
       3. Summary
14. Appendix A: Suggested Answers to Exercises 7.2 and 7.4
15. Appendix B: Choosing an NLP Training Course
16. Resources for Further Learning
17. Glossary
18. About the Author