5Building Relationships at Work
One of the Principles for Success is the ability to build and maintain good working relationships with colleagues, customers, and other stakeholders. In NLP, this is called rapport; it is fundamental to all communications and can be defined as “a feeling of trust and co-operation between people.” In order to be able to build rapport, it is important that we are aware of how other people are responding. In NLP, there is a concept called sensory acuity—in other words, using your senses to watch, listen to, and in some cases, feel the subtle (sometimes extremely subtle) non-verbal signals that people are automatically sending (influenced by how they think and feel (see the left-hand ...
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