Glossary

Balking

The case in which arriving customers refuse to join the waiting line.

Calling Population

The population of items from which arrivals at the queuing system come.

FIFO

A queue discipline (meaning first-in, first-out) in which the customers are served in strict order of arrival.

Kendall Notation

A method of classifying queuing systems based on the distribution of arrivals, the distribution of service times, and the number of service channels.

Limited, or Finite, Population

A case in which the number of customers in the system is a significant proportion of the calling population.

Limited Queue Length

A waiting line that cannot increase beyond a specific size.

Little’s Flow Equations

A set of relationships that exist for any queuing ...

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