Quantitative Analysis for Management, 13/e

Self-Test

• Before taking the self-test, refer to the learning objectives at the beginning of the chapter, the notes in the margins, and the glossary at the end of the chapter.

• Use the key at the back of the book to correct your answers.

• Restudy pages that correspond to any questions that you answered incorrectly or material you feel uncertain about.

1. Most systems use the queue discipline known as the FIFO rule.

   1. True

   2. False

2. Before using exponential distributions to build queuing models, the quantitative analyst should determine if the service time data fit the distribution.

   1. True

   2. False

3. In a multichannel, single-phase queuing system, the arrival will pass through at least two different service facilities.

   1. True

   2. False

4. Which of the following ...