November 2011
Intermediate to advanced
608 pages
13h 33m
English
One of the key points from an operational perspective when integrating a complex system such as SAP is to integrate it effectively with existing enterprise solutions of a given organization so that the operations of the solution will be effectively managed by the enterprise-wide operations team. Different enterprise-wide third-party tools are integrated with the new SAP system, and the escalation procedures are documented and widely distributed so that the operations team can provide the agreed service level agreements (SLA) to the business side of the organization. Usually, the operations team is trained in the new SAP product’s basic operations, such as taking backups, resetting user ...