November 2011
Intermediate to advanced
608 pages
13h 33m
English
Content preview from SAP Basis Administration Handbook, NetWeaver Edition
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Solution Manager Overview
SAP has used Information Technology Infrastructure Library (ITIL) standards for the development of the SAP Solution Manager system. ITIL is the de facto standard for IT service management worldwide. It was developed by Central Computer and Telecommunications Agency (CCTA) in the United Kingdom in the 1980s and has been improved over time. At present, the ITIL standard is a collection of books, and its main focus and use by IT organizations fall under the categories of Service Support and Service Delivery. Table 17-1 lists the ITIL standards and the software components developed by SAP in Solution Manager to support the standard.
TABLE 17-1 ITIL Standards and Equivalent SAP Solution Manager Components
Most SAP customers ...
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