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SAP Basis Administration Handbook, NetWeaver Edition
book

SAP Basis Administration Handbook, NetWeaver Edition

by Ranjit Mereddy
November 2011
Intermediate to advanced content levelIntermediate to advanced
608 pages
13h 33m
English
McGraw-Hill
Content preview from SAP Basis Administration Handbook, NetWeaver Edition

Opening Messages with SAP

Sometimes a SAP software issue is not resolved by even an extensive search of the OSS Notes database. Under these conditions you can log a technical support message with SAP. You can access the SAP message wizard directly at https://websmp102.sap-ag.de/message. This will bring up the SAP message wizard as shown in Figure 18-4. In this screen SAP requests users to search for a possible fix before opening a technical support request. You can follow the message wizard options sequentially (Choose System | Prepare Solution Search | Find Solution | Enter Message). If a customer is not able to find a relevant OSS Note, they are directed to send a technical support message. SAP will then look into the issue and will either ...

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Publisher Resources

ISBN: 9780071663489