The Five Dysfunctions of a Team: A Leadership Fable

Chapter 18. REBOUND

Only Kathryn and Jan were in the conference room when Mikey arrived the next morning. She seemed enthusiastic and unbowed by the previous day's events, which was a pleasant surprise for Kathryn.

Once the others had arrived, Kathryn kicked off the session with an abbreviated version of the prior day's speech. "Okay, before we get started, I think it's good to remember why we are here. We have more cash, more experienced executives, better technology, and more connections than any of our competitors, and yet at least two of them are ahead of us in the market. Our job is to increase revenue, profitability, and customer acquisition and retention and maybe even put ourselves in a position for an IPO. But none of this will happen ...