When everyone had found their seats around the table, Kathryn announced the change in direction. "Okay, we're going to move all the way to the final dysfunction, but we'll be revisiting the fear-of-vulnerability topic and the need for trust many, many times again over the course of the next month. If anyone isn't looking forward to that, you'd better brace yourself."
Everyone assumed she was talking to Mikey. None of them could have guessed that another member of the team was struggling as much as she was.
Kathryn described the next dysfunction by going to the white board and writing the phrase inattention to results at the top of the triangle.
"We are going to the top of the chart now to talk about the ultimate dysfunction: the tendency ...