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The Five Dysfunctions of a Team: A Leadership Fable by Patrick M. Lencioni

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Chapter 27. ON-SITE

Back in the office, even Kathryn was surprised by the rapid deterioration of any progress that had been made during the off-site.

The few glimmers of hope that did surface—like Carlos and Martin having a joint customer satisfaction meeting with their staffs—were enough to get employees whispering about what was going on. But in Kathryn's mind, there was no denying that the team was still guarded with one another, and with her.

Based on the hallway demeanor she observed, Kathryn felt as though the team had completely forgotten about their two days in Napa. There was little interaction, and almost no signs of willingness to engage with one another. The team seemed as though they were embarrassed by having exposed themselves and ...

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