The following week, just days after what quickly became known as the Fire Alarm Meeting, the next Napa Valley session began.
Kathryn kicked off the event with her usual speech. "We have more money, better technology, more talented and experienced executives, and yet we're behind our competitors. Let's remember that the reason we're here is to start working more effectively as a team."
Kathryn then raised a difficult topic, but in a tone that was as nonthreatening as she could make it. "I have a quick question for everyone. What, if anything, did you tell your people about the first off-site session we had?"
As hard as she tried, Kathryn could not completely avoid creating an interrogation-like atmosphere in the room. ...