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The Five Dysfunctions of a Team: A Leadership Fable by Patrick M. Lencioni

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Chapter 24. EXHIBITION

Kathryn went to the white board, but before she filled in the second box from the bottom, she asked the group a question. "Why do you think that trust is important? What's the practical downside for a group that doesn't trust one another?"

After a few seconds of silence, Jan tried to help Kathryn out. "Morale problems. Inefficiency."

"That's a little too general. I'm looking for one very specific reason why trust is necessary."

No one seemed ready to offer an answer, so Kathryn quickly provided it for them. Just above absence of trust she wrote fear of conflict.

"If we don't trust one another, then we aren't going to engage in open, constructive, ideological conflict. And we'll just continue to preserve a sense of artificial ...

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