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The Five Dysfunctions of a Team: A Leadership Fable
book

The Five Dysfunctions of a Team: A Leadership Fable

by Patrick M. Lencioni
April 2002
Intermediate to advanced
240 pages
3h 20m
English
Jossey-Bass
Content preview from The Five Dysfunctions of a Team: A Leadership Fable

Chapter 29. LEAKS

A few days later, Kathryn began having problems with her laptop, so she called the IT department to see if anyone there could fix it. The IT department was really just four people, headed by a guy named Brendan, one of Jan's direct reports. Given the size of the group, it wasn't unusual for Brendan to handle some calls himself. Especially if the call came from an executive. Especially the CEO.

Brendan arrived promptly and quickly identified the problem. When he informed Kathryn that he would need to take the computer with him to fix it, she agreed but explained that she would need it back before the end of the week.

"Oh, that's right. You have another off-site coming up."

Kathryn was not surprised that Brendan knew about the off-site. ...

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Publisher Resources

ISBN: 9780787960759