December 2021
Intermediate to advanced
272 pages
3h 37m
English
Content preview from The Pocket Universal Methods of Design, Revised and Expanded
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025 |
Contextual Design |
A customer-centered process that makes designer workflow concrete, explicit, and sharable
- Designers intuitively understand the leap from customer-centered data to a sound design direction, but to non-designers this process can seem “fuzzy” or “magic.”
- Recommended steps to make design work more predictable and inclusive of non-designers include:
- – Contextual Inquiry to understand the customer
- – Interpretation Sessions for each customer interview
- – Work Models and Affinity Diagrams to represent the complex systems of work
- – Visioning and Storyboarding to generate concepts to support the customer’s work
- – User Environment Design to document natural flow of the customer’s work
- – Paper Mock-ups to get feedback from ...
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