December 2021
Intermediate to advanced
272 pages
3h 37m
English
Content preview from The Pocket Universal Methods of Design, Revised and Expanded
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Service Blueprint |
A visual representation allowing the designer and co-creators to share a bird’s-eye view of an existing or proposed service
- There are three main components to the Service Blueprint: frontstage (the experience of the service), backstage (inside the organization), and infrastructure (technology and resources needed for the service to exist).
- Frontstage aims to map and understand the different dynamics in which the user of the service and stakeholders in direct contact with him/her are involved.
- Backstage aims to map and understand interactions and exchanges within the team, organization, or institution that provides the service.
- Mapping infrastructure that enables the service helps to understand how a preferred avenue ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.