December 2021
Intermediate to advanced
272 pages
3h 37m
English
Content preview from The Pocket Universal Methods of Design, Revised and Expanded
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Service Design |
A contextual and temporal systems approach for understanding, envisioning, planning, and regulating services by engaging in co-creative processes with stakeholders
- A systems perspective allows designers to tackle the complexity of services by seeing them as a series of interconnected touchpoints—stakeholders, artifacts, technologies, environments, interactions, and processes—with a human-centered mindset.
- Service design highlights the connections between the service and the organization offering it.
- It recognizes that services manifest across time; therefore, we cannot predict in detail how they will unfold. As a result, designers go through processes of modeling and mapping the conditions that might influence the ...
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