December 2021
Intermediate to advanced
272 pages
3h 37m
English
Content preview from The Pocket Universal Methods of Design, Revised and Expanded
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Key Performance Indicators (KPIs) |
Measurements of how well you are doing against quantifiable, widely accepted business goals
- KPIs measure where you were yesterday and where you are today, in relationship to where you are trying to go in terms of some predefined business objective.
- Each KPI is a measurement derived from an individual’s interaction with your product or service.
- KPIs are great for quantifying behavior or value metrics (e.g., the ratio of people who abandon their shopping cart versus those who complete the sale).
- As an action-oriented measure, KPIs can help:
- – Recognize, prioritize, and react as issues occur
- – Meaningfully summarize and compare data and use it to your advantage
- – Document a business case for change ...