The Practitioner’s Handbook of Team Coaching

5 Coaching teams through intentional change theory

Richard E. Boyatzis

 

Foundations

Coaching teams, like any effort aimed at sustained, desired change, is a multi-level challenge and only occurs when the change is also occurring at individual, dyadic, organizational, and even community levels within the system (Hackman, 2003). To understand specific techniques, it is important to review briefly three foundational, theoretical frameworks: (1) intentional change theory (ICT) through the lens of complexity theory and its inherent tipping points (Boyatzis, 2008); (2) coalitional dynamics within teams (Bales, 1970); and (3) coaching with compassion versus coaching for compliance (Boyatzis, Smith, & Beveridge, 2013). This chapter will focus on approaches ...