16 Achieving the dream team

Five best practices for coaching global virtual teams

Charles P.R. Scott, Beth Gitlin, Allyson Pagan, Yumiko Mochinushi, Trevor Fry, Jessica L. Wildman and Richard Griffith

Virtual teams are now the basis of global business, with at least 85% of employees in multinational companies being part of teams with members based in different locations worldwide (RW3 CultureWizard, 2016). These teams are critical for organizational success and growth (EY, 2013). Therefore, it is important for organizations to develop and maintain the capabilities, performance, and long-term viability of their teams and human capital. However, many virtual teams and team leaders are poorly equipped to manage the complexity and unique challenges ...

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