Chapter 7Power Tools for “Define”Getting It Right at the Beginning
THE TOOLS, WORKSHEETS, AND OTHER JOB AIDS in this chapter will help you implement the actions described in Chapter 6:
♦ Part A will help you organize and manage the team.
♦ Part B gives you the tools for identifying customer requirements.
♦ Part C focuses on SIPOC and other tools that help you develop a high-level process map as well as more detailed flowcharts of targeted process steps.
♦ Part D includes two checklists to help your team finalize its work in Define.
There is also an addendum describing a set of advanced tools that may be appropriate for some teams.