Chapter 7Power Tools for “Define”Getting It Right at the Beginning


THE TOOLS, WORKSHEETS, AND OTHER JOB AIDS in this chapter will help you implement the actions described in Chapter 6:

♦ Part A will help you organize and manage the team.

♦ Part B gives you the tools for identifying customer requirements.

♦ Part C focuses on SIPOC and other tools that help you develop a high-level process map as well as more detailed flowcharts of targeted process steps.

♦ Part D includes two checklists to help your team finalize its work in Define.

There is also an addendum describing a set of advanced tools that may be appropriate for some teams.

A. Team Management ...

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