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The Six Sigma Way Team Fieldbook by Roland R. Cavanagh, Robert P. Neuman, Peter S. Pande

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Chapter 21Six Sigma ProcessDesign/RedesignRestarting from Scratch

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THE MOST COMMON DMAIC PROJECTS are focused on weeding out the few main causes of pain, costs, and defects in a process or product. But these improvement projects won’t be sufficient to meet all the demands of change in a business. Some processes are like an old car: you can fix this or that annoying problem and keep the thing on the road, but eventually you realize that you’d be better off junking it and getting another car. In the case of business improvement, of course, you don’t get a new car—you create or “design” a new process.

For your DMAIC teams, the need for design or redesign ...

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