November 2001
Intermediate to advanced
300 pages
9h 43m
English

The Define Stage
Chapter 6. Define the Opportunity
Chapter 7. Power Tools for “Define”
Chapter 8. Coming Together as a Team
The Measure Stage
Chapter 9. Measuring Process Performance
Chapter 10. Power Tools for “Measure”
Chapter 11. Guiding the Six Sigma Team in the Measure Stage
The Analyze Stage
Chapter 12. Analyzing Data and Investigating Causes
Chapter 13. Power Tools for “Analzye”
Chapter 14. Normal Data and Team Norms
The Improve Stage
Chapter 15. Improving the Process
Chapter 16. Power Tools for “Improve”
Chapter 17. “At Last We’re a Team!”
The Control Stage
Chapter 18. Control and ...
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