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The Six Sigma Way Team Fieldbook: An Implementation Guide for Process Improvement Teams by Roland Cavanagh, Robert Neuman, Peter Pande

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Chapter 20Guiding Your Team in theControl Stage“Are We Really in Control?”

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AS WITH THE IMPROVE STAGE OF DMAIC, most teams who make it this far show the usual characteristics of a “performing” team: people are working together efficiently, and personalities take a backseat to getting the work done right. What’s different now is that this well-oiled team machine needs to come to an end! If team members get along well and have enjoyed the project, it may be a difficult transition to hand off their work to the daily process owners and bring the project to a close.

You can help get your team end gracefully by…

♦ Asking everyone to reflect on what they ...

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