AS NOTED IN CHAPTER 18, there are four elements of Control:
2. Documenting the Process.
3. Ongoing Process Measures.
4. Completion Checklists.
There’s no tool that can help you with discipline—that depends largely on how committed your organization is to continuously doing a better job of meeting customer needs. In contrast, there are very specific tools for the other three elements of Control. All of them build on concepts covered earlier in this book, such as…
♦ Using process maps (flowcharts) to document procedures.
♦ Using data to monitor performance.
♦ Being proactive ...