Chapter 17“At Last We’re a Team!”Guiding the Six Sigma Teamin the Improve Stage
IT’S USUALLY NOT UNTIL A TEAM REACHES THE IMPROVE STAGE of DMAIC that it begins to show the characteristics of a “performing” team:
♦ Team members are fluent in the language of DMAIC. People who couldn’t tell a histogram from a telegram now discuss data and graphs as they would the weather.
♦ Team members work together comfortably and supporting each other. Internal competition (if it existed) is replaced by a sense of learning together.
♦ People are planning and doing things, not just measuring and analyzing.
♦ Excitement and a sense of responsibility are building ...
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