
Preface and
Acknowledgments
E
WE SURVIVE
andthrive whenwe understandthatour role as
workplace learning professionals is not to deliver training pro-
grams but to extend learning from episodic interventions to con-
tinual on-the-job enrichment. Ultimately,our ro
le is to deliver
demonstrated valuetoour business partners. This book provides
a template for creating,delivering, andmeasuring thevalueof
your training effortswithin your organization or foryour cli-
ents. Along the way weprovi
de examples from companiesand
professionals who have used the modeland achieved results.
Here are a fewgeneral commentsaboutthe book. It is not a
textbook oratraining manual. ...