Index 239
target outcomes, 39–40, 42
TeamSTEPPS, 46, 60, 206–219
approachused in, 208
assessmentphase of, 209–210
background of, 206–207
evaluation methodology of,
216–219
planning,training, and implemen-
tation phase of, 210–215
sustainmentphase of, 215–216
testimonials, 97, 169, 170
To Err is Human (Instit
ute of Medi-
cine), 59, 206
tools for training, 152, see also job
aids
trainers,5–6,see also learning profes-
sionals
training
anecdotal evidence on, 10–12
brutal truthabout, 134–135
checkmark, 22, 81–82
evaluating newrequests for,13
evidence againstvalue of, 6–10
iden
tifying key factors for,64–65
preparation for, 12, 127–128
reinforcing,13
research evidence for, 6–10
support and accountability for,12
trial metaphor for,3–6
value of, see valueoftraining
training eve ...