238 Index
scope of initiatives (continued)
atEdwardJones, 201–202
during execution, 151
scorecards, 157
Serne, Joy, 48, 57–58
SevenCoreLeadership Characteris-
tics (Region of Waterloo), 58,
59, 173
‘‘smile’’ sheet, 150–151
Smith, Carla Dancy, 206
Soehren
, Martha, 176
stakeholders
addressing training needs of,
69–70
meeting expectations of, see return
on expectations
negotiating expectations with,
79–80
targeting forgreatestbenefit to,
105–106
see also corporate juries
status r
eports,44
Stoel, Diederick,onnegotiating
valuepropositions, 77–78
strategicbusiness partners, 31–35
becoming, 20–22, 35
definition of, 32
learning professionals as,3
strategic learning partners, 31, 32
StrategicLearning Services (Edward
Jones), 64, 74–75, 130–131,
201–202
The Strategy-Focused Organiz