
Step 4: Target Critical Behaviors and Required Drivers 121
sent it to him right away, and I was still a little bit surprised when
he called me to discuss it.
Key Points
• Mastering thetargeting of critical behaviors and key
drivers is a differentiator between the averagetrainer
and a true strategicbusiness partner.
• Critical behaviors arethefew, key behaviors
that
employeeshave to consistently perform in order to
bring aboutthetargeted outcomes.
• Drivers areprocessesand systems that reinforce, mon-
itor,encourage, orrewardperformance of critical
behaviors on the job.
• Mo
re is not better. Identifyamanageable number of
critical behaviors and required dri ...