228 Index
American Society for Training and
Development(ASTD), 3, 7
analyzing findings,during training,
156–157
anecdotal evidence, 10–12
application environment, 7–9
argument, see compelling argument
assessmentphase(TeamSTEPPS),
209–210
ASTD, see American Soci
ety for
Training and Development
The Balanced Scorecard (Robert S.
Kaplan and DavidP.Norton),
148
Barnes, Melanie, 47
andPledge step, 60–61
and supportfor training, 222
Behavior (Level 3), viii
case study onimportance of,
198–201
in Chain of Evidence, 168
EdwardJo
nes’ emphasis on,
198–201
evaluation methods/tools for, 152,
159–161
linking Learning (Level 2) and,
115
measurement of, 154–155
performance objectives for,
202–203
in TeamSTEPPSapproach, 217
see also critical behaviors
behaviors, 41, see also critical be