Index 231
TeamSTEPPS initiative of, see
TeamSTEPPS
discipline, need for, 109
discovery, 157
drivers, 41, see also required drivers
DST Communications, 118
EdwardJones,46
Address step at, 74–75
Identifystep at, 130–131, 138
importance of Behavi
or (Level 3)
at, 198–201
Pledge step at, 64
Refine step at, 99
Return step at, 175–176
scope of initiativesat, 201–202
Target step at, 114
effectiveness of learning, 7, 154
Einstein, Albert, on becoming a man
of value, 163
employee engagement, at Farm
Credit Canada, 172
environmen
t
application, 7–9
learning, 150–151
Evaluating Training Programs (Don
Kirkpatrick), 24
evaluation
by corporate juries,5–6
beforetheday of reckoning,3
four levels of, viii–ix, 13, see also
KirkpatrickFour Levels evalua-
tion
model
of newrequests for training ...