
11
Examples from Our Stars
E
‘‘Never confuse movement withaction.’’
—Ernest Hemingway
WHEN WE CONDUCT SEMINARS,
themostfrequent request
on our Level 1evaluation formsis‘‘more tools, templates, and
examples.’’ So wethought it appropriate to take a chapter of this
book to share some exceptional examples of how theK
BPM has
beenused by our stars.
As youreview theseexamplesyou will see that sometimes
the model has been slightly modified or expanded to meet the
needs of agiven organization. That’s okay! Thepoint is that
youhave a plan and a process, and
areason for them. What’s
critical for oneorganization may be differentforanother.
American Management Associati