Index 235
learning teams,23
L’Oreal,57
Major, Brittany, 160
Malandro, L.,58
managers,performance of required
drivers by, 154
Managing Remote Team Members
(Georgia-Pacific Consumer
Products), 110–112, 204–206
mandates,forming business partner-
shi
ps from, 59–60
measurableoutcomes, in Refine step,
97–100
measurement(s)
of Behavior (Level 3), 154–155
developing tools for, 152
in Execute step, 153
of Learning (Level 2), 153
of Reaction (Level 1), 150–151,
153
of Results (Level 4), 154–155
medical errors,cost of, 59
metrics
consumptive, 202
‘‘ide
ntifying the needles’’ for,
95–97
impact, 202
in managing jury expectations,93
Miller, Corinne, 39
Ministry for Childrenand Family
Department, Vancouver Island,
Canada,47
Identifystep at, 138–139
Target step at, 115–117
missing link, 104