Index 233
Hainlen,Linda,48
andPledge step, 55
and Refine step, 93–94
and Return step, 173–174
Hashman,Jim, 46, 176–177
health care system, 59, see also
DepartmentofDefense, Mili-
tary Health System Patient
Safety Program
Hemingway,Ernest, on movement
vs. action, 197
human resources expectations,81
‘‘identifying needles’’ for metrics,
95–97
IdentifyNecessities forSuccess step,
41–42, 123–145
at AEGON Canada Inc., 138
at AllenCountyDepartmentof
Transportation, 139
and approach
es to generational
learning, 141, 144–145
Business PartnershipQuizfor,
135–137
defining ‘‘necessities’’ in, 124–125
atEdwardJones, 130–131, 138
andexamples of necessities, 125–
126, 137–143
at Georgia-Pacific Consumer
Products, 130, 138–141
at Ministry for Childrenand
Family Department, Vancouver
Islan