May 2023
Intermediate to advanced
132 pages
13h 52m
English
Automation applied to an operation will magnify both its efficiencies and deficiencies.
Bill Gates proposed two rules about the use of technology to automate business operations. The point of the rules is that automation is not a panacea and, in some cases, can make a bad business situation worse. Automation requires significant up-front investment and adds additional complexity to an operation. To be successful, it requires the presence of a sound strategy, well-designed business processes, and tasks that lend themselves to being automated.1
Gates’ first rule is generally true as written, though perhaps oversimple. The ...
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