September 2006
Intermediate to advanced
192 pages
2h 37m
English
For many years Rosser Reeves worked at the Ted Bates agency, and in 1961 he wrote a book called REALITY IN ADVERTISING. In it he urged advertisers to focus all their communications on a Unique Selling Proposition, or USP, asserting that “the customer tends to remember just one thing from an advertisement—one strong claim, or one strong concept.” While USP was a powerful idea in 1961, the only part of his phrase that seems powerful today is the “unique” part.
Customers today don’t like to be sold—they like to buy, and they tend to buy in tribes. Better advice for companies is to focus their communications not on a USP but on a UBT—a Unique Buying Tribe—that has a natural affinity for the company’s products or ...
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