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ZAG: The Number-One Strategy of High-Performance Brands
book

ZAG: The Number-One Strategy of High-Performance Brands

by Marty Neumeier
September 2006
Intermediate to advanced
192 pages
2h 37m
English
New Riders
Content preview from ZAG: The Number-One Strategy of High-Performance Brands

A Two-Stage Rocket

When cultural lock-in persists, a company may find itself in the same situation as Sears. Sears was once the leader in mail order, selling thousands of useful items through information-packed catalogs. To this day, many people believe that Sears is the best company for tools, appliances, and other practical products. Not satisfied with this position, however, Sears expanded from mail order sales to department stores, eventually asking customers to stretch their view of the brand to include insurance, a portrait studio, and “the softer side of Sears.” Today the company is limping slowly toward oblivion.

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Sears missed its big opportunity ...

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Publisher Resources

ISBN: 0321426770Purchase book