The New Definition of Brand
What exactly is a brand? Hint: It’s not a company’s logo or advertising. Those things are controlled by the company. Instead, a brand is a customer’s gut feeling about a product, service, or company. People create brands to bring order out of clutter. If the word BRAND didn’t exist, we’d have to invent a new one, because no other word captures the complexity and richness of this concept. The only word that comes close is “reputation.” Your personal reputation, like a company’s brand, lies outside your control. It’s not what YOU say it is—it’s what THEY say it is. The best you can do is influence it.
If a brand is a customer’s gut feeling, then what’s the definition of branding? Briefly, it’s a company’s effort to build ...
Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.
Read now
Unlock full access