Skip to Content
ZAG: The Number-One Strategy of High-Performance Brands
book

ZAG: The Number-One Strategy of High-Performance Brands

by Marty Neumeier
September 2006
Intermediate to advanced
192 pages
2h 37m
English
New Riders
Content preview from ZAG: The Number-One Strategy of High-Performance Brands

Checkpoint 6: Who Loves You?

Every brand is built by a community. Not just the community of people inside the company, but its partners, suppliers, investors, customers, non-customers, and even competitors. It’s a complete ecosystem in which there are gives and gets all around. Everyone has a role to play, and everyone should be repaid for their efforts.

Let me illustrate this point with a story.

Most mornings I take my dog for a latté at a local café. The latté is for me—Boodles gets a biscuit. The café is nothing much, just a mom-and-pop retail shop in a strip mall, with bare concrete floors, a row of amateur photos on the wall, some scruffy couches on one side, a big coffee-roasting machine on the other side, and parking in front. The place ...

Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.

Read now

Unlock full access

More than 5,000 organizations count on O’Reilly

AirBnbBlueOriginElectronic ArtsHomeDepotNasdaqRakutenTata Consultancy Services

QuotationMarkO’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.
Julian F.
Head of Cybersecurity
QuotationMarkI wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.
Addison B.
Field Engineer
QuotationMarkI’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.
Amir M.
Data Platform Tech Lead
QuotationMarkI'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
Mark W.
Embedded Software Engineer

You might also like

The Brand Strategy Canvas: A One-Page Guide for Startups

The Brand Strategy Canvas: A One-Page Guide for Startups

Patrick Woods
The Brand Gap

The Brand Gap

Marty Neumeier
Value Proposition Design: How to Create Products and Services Customers Want

Value Proposition Design: How to Create Products and Services Customers Want

Trish Papadakos, Alan Smith, Gregory Bernarda, Yves Pigneur, Alexander Osterwalder

Publisher Resources

ISBN: 0321426770Purchase book