September 2006
Intermediate to advanced
192 pages
2h 37m
English
One of the most powerful principles in building a brand is focused alignment. Unfortunately, it’s a principle honored more in the breach than in the observance. Why? Because we humans are more adept at adding elements than subtracting them. We LOVE to start new initiatives and build, build, build. We HATE being told “no.” The principle of alignment, by contrast, is best served by extreme focus and self-discipline.
Brand alignment is the practice of linking your business strategy to customer experience—aligning all your company behaviors behind a clearly articulated zag. There should be no leftover parts, no maverick offerings, no contradiction between what you say and what you do. The result of alignment ...
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