Techniques to Improve Interactions

With the principles in mind to guide you through your communication, let’s now look at specific techniques that you can use to navigate through each day. We’ll split these techniques into two parts: those that are specific to synchronous interactions and those that relate to asynchronous ones.

Synchronous Interactions

First, we’ll look at techniques for synchronous interactions. To begin with, you’re getting another diagram with an arrow on it. Lucky you.

Fighting Formality Clashes

It can be difficult to get formality correct in the workplace. We’re trying to be friendly, but we’re also trying to get things done. We want to have fun, but we also need to be understandable, accurate, and concise. No wonder it’s ...

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