LCS has several options that can help you manage various support incidents.
The support options are as follows:
- Manage incidents: This is a single window that you can use to view all the support incidents that have been raised with Microsoft from your organization across projects. These incidents are classified as premier and non-premier and are based on your support agreement with Microsoft.
- Open work items: This provides a list of the currently open work items.
- Support issues: The project team or business users can submit an issue from within the Microsoft D365FO client or manually create an issue in the LCS. Issues can be investigated by a customer or partner team and can also be raised to Microsoft.
- Service request ...