Implementing Microsoft Dynamics 365 for Finance and Operations Apps - Second Edition

The support phase

In the support phase, the implementation team should address the following milestones:

• Support/sustenance plan: This is an important aspect of keeping your solution healthy.
• Team spanning at varying levels to support needs: Maintaining a tiered support approach helps in timely and accurate issue resolution.
• Enhancement initiatives: Something is always chosen to be done later and having a product catalog for all changes/enhancements is key to ever-evolving your solution.
• Good-to-have business needs from RTM: After all must-have requirements are met, it is now time to cover good-to-have requirements.
• Issue portal: This is a single repository to manage issues and triaging and solutions and can be combined with knowledge management. ...