March 2020
Intermediate to advanced
528 pages
13h 18m
English
book
Implementing Microsoft Dynamics 365 for Finance and Operations Apps - Second Edition
by JJ Yadav, Sandeep Shukla, Rahul Mohta, Yogesh Kasat
Content preview from Implementing Microsoft Dynamics 365 for Finance and Operations Apps - Second Edition
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Dynamics 365 Customer Service
Dynamics 365 Customer Service is an omnichannel solution to unify the way customers and prospects experience your business. There are several dashboards in Dynamics 365 for customer service as well. The following screenshot depicts one of the dashboards:
Users can create consistency and loyalty at all touchpoints across various experience channels such as self-service, peer-to-peer service, and assisted service. It also proactively addresses issues by detecting the customers' intent and social sentiment.
Use the following link to learn more about Dynamics 365 Customer Service: https://dynamics.microsoft.com/en-us/customer-service/overview/ ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.