June 2017
Beginner
288 pages
5h 32m
English
Content preview from Little Book of Big Management Theories, The, 2nd Edition
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THEORY 3
MAYO AND THE HAWTHORNE EXPERIMENTS
Use in conjunction with Theory 26 to identify the factors that actually motivate staff.
In the late 1920s, Elton Mayo and his team from Massachusetts Institute of Technology carried out a series of experiments with manual workers at General Electric’s Hawthorne Plant. The results seemed to defy the received wisdom of the time and continue to be of interest today.
THE HAWTHORNE RESEARCHERS FOUND THAT:
There was no correlation between productivity and working conditions. Productivity went neither up nor down significantly when conditions were either degraded or improved.
Belonging to a group was the single most important motivational factor. Staff found status and a sense of belonging within the ...
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