June 2017
Beginner
288 pages
5h 32m
English
Content preview from Little Book of Big Management Theories, The, 2nd Edition
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THEORY 83
THE BENCHMARKING MATRIX
Use this as a framework to identify internal and external best practices that you can use in your setting.
Benchmarking is a concept introduced by Frederick Taylor (see Theory 2) at the start of the twentieth century. He identified excellent performers by putting a chalk mark on their benches. This indicated to staff whose output or working practices they should emulate. This rather crude method of quality management has been refined over the past 100 years and is now a sophisticated tool used by many organisations.
| Product/Services | Function/Processes | |
| Internal | A comparative analysis of the products and services produced or provided by different departments in the organisation | A comparative analysis ... |
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