Little Book of Big Management Theories, The, 2nd Edition

THEORY 26

HERZBERG’S MOTIVATION AND HYGIENE THEORY

Use to distinguish between those factors that genuinely motivate staff and those that merely demotivate them when they fall below acceptable levels.

Frederick Herzberg identified two groups of factors. Motivating factors which create satisfaction and hygiene factors which don’t provide satisfaction but can be a source of dissatisfaction if they fall below acceptable levels.

The most important factors are:

Motivating factors	Hygiene factors
Recognition, achievement, advancement, nature of the work undertaken, responsibility	Pay, company policies, relationship with supervisors, working conditions, feelings associated with lack of status or security
If these factors are present staff ...