June 2017
Beginner
288 pages
5h 32m
English
Content preview from Little Book of Big Management Theories, The, 2nd Edition
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THEORY 98
COSTA AND KELLICK’S CRITICAL FRIEND
Use this when you want to challenge or critique someone with good intent.
Arthur Costa and Bena Kellick describe a Critical Friend as a trusted person who asks provocative questions, provides a different perspective on an issue facing someone and critiques their actions with good intent. They outline a process for the critical friend–individual interaction that can be depicted as:
The elements in the process can be summarised as:
Engagement: The individual outlines the problem and asks the critical friend for feedback.
Questioning: The critical friend asks questions in order to understand the ...
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.