June 2017
Beginner
288 pages
5h 32m
English
Content preview from Little Book of Big Management Theories, The, 2nd Edition
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INTRODUCTION
According to Phil Crosby, the study of quality has a lot in common with sex! Everyone wants more of it (under certain conditions); everyone believes they understand it (even if they can’t explain it); everyone thinks they’re good at it (another case of delusions of adequacy?); and of course we all believe that any problems are caused by other people.
It is difficult to have a meaningful discussion on sex, quality or any other complex subject until some basic assumptions are clarified. That is what this chapter is about. Read it and you will not only have a much better understanding of what quality is all about, but also some useful ideas that you can apply. Alas I can’t claim that it will improve your sex life!
Ask a group of ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.